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Terms and Conditions

WELCOME TO VLM JEWELRY! 

This page contains our terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

The term ‘VLM Jewelry’ or 'VLM' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. 

TERMS & CONDITIONS IN SHORT

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at VLM Jewelry, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by VLM Jewelry as responsible for the personal information.
  • The price applicable is set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Credit card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • VLM Jewelry reserves the right to amend any information without prior notice.
  • No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by VLM Jewelry as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you. The information you provide is only available to VLM Jewelry and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request VLM Jewelry to delete or correct the information held about you. By accepting the VLM Jewelry Conditions, you agree to the above.

PAYMENT

All products remain VLM Jewelry's property until full payment is made. The price applicable is set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from VLM Jewelry.

All transfers conducted through VLM Jewelry are handled and transacted through third party dedicated gateways to guarantee your protection. Credit card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Local charges (tax, customs duty) may be imposed on orders depending on your region and local customs duties. These charges are at the customers own expense and may be estimated by contacting your local postal service. To get a rough estimate, please visit : http://www.dutycalculator.com/ 

EXCHANGE POLICY

VLM wants you to be completely satisfied with your new jewelry. If you are unhappy with your purchase, please EMAIL us within 7 days of delivery to discuss exchange options. Please note that the product must be returned unused, in original packaging including all tags. Exchanges will not be accepted after 7 days. VLM Jewelry is a small business, therefore, exchanges and repurchases are limited to 2 transactions (i.e. original order > exchange for a new item > exchange for a new item) and neither the original shipping cost nor the return shipping cost will be repaid. After that point a restocking fee of 30% will be assessed or your purchases may become final sale. VLM Jewelry reserves the right to use professional discretion or limit purchases. Each piece is made to order and we are currently unable to accept returns for a full refund on designs purchased online.

ADDITIONAL INFORMATION

VLM Jewelry reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of when a product is sold out, VLM Jewelry has the right to cancel the order and refund any amount paid in the best way. VLM Jewelry shall also notify the customer of equivalent replacement products if available.

CONTACT US

For more information about our terms & conditions, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

VLM - 245 S Wells Rd #201 Ventura, CA 93004, United States